Q&A

Are these real crystals and stones?

At The Crystal Coven Gems, we take pride in our work knowing we use only quality, authentic gemstones and crystals. These crystals are 100% genuine and real. They are mined directly from Mother Earth and carefully carved by hand. All our products are ethically sourced from all over the world from places such as India, Madagascar, Brazil, Afghanistan, Thailand and many more. 

What shipping courier is used at The Crystal Coven Gems?

Each purchase is cleansed with vibrational sound and packaged with love before shipping. We use Canada Post and ChitChats for shipping worldwide. Due to COVID-19, there may be shipping delays. Please be patient if you have not received your item yet. We will do our best to make sure your products are shipped to you on time. Orders will be shipped to the buyer's address found on order receipt. (Unless informed otherwise from buyer prior to shipment). Once an item has been shipped, we are unable to retrieve the parcel and change the address.

Will my jewelry tarnish or change colour?

Over time, some gemstones may fade or lose their vividness of colour. When exposed to sunlight, Rose Quartz can lose its pinkness very quickly. Amethyst can also gradually lose colour over time. 

All precious metals can tarnish to some degree. Our Sterling Silver pieces may leave behind a surface mark on the skin when worn but washes off easily with soap & water. If you do recognize a slight blackening of your jewelry over time, it is nothing to be worried about as it can easily be polished with a jewelry polishing cloth. 

When I place an order, will I have to pay international duties and taxes ?

It is unlikely, very few orders will be subject to import duties and taxes. Please contact your local customs office if you are unsure. The Crystal Coven Gems cannot control these costs and is not responsible for any additional charges.

Do you ship on weekends or holidays?

Yes we DO ship on weekends.  All orders ship 7 days a week excluding official bank holidays. Please note, although we try our best to send orders out on the SAME day, our processing time is usually 1-2 days. Due to COVID-19, shipping times may be delayed.

We recommend you place an order soon, to ensure you receive your jewelry on time.